Privacy Policy

  1. Introduction

Fenwah (“we,” “us,” or “our”) operates [fenwah.com] (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make purchases from our Site. By using the Site, you agree to these terms.

  1. Information We Collect

We collect the following information:

  • Personal Information: Name, email, shipping/billing address, phone number, payment details (processed securely via Stripe/PayPal).
  • Automated Data: IP address, browser type, device info, cookies (see Section 5).
  • User-Generated Content: Product reviews, survey responses.
  1. How We Use Your Information

We use your data to:

  • Process orders and send transaction updates.
  • Improve our products/services and personalize your experience.
  • Send marketing emails (you can opt out anytime).
  • Comply with legal obligations (e.g., tax fraud prevention).
  1. Sharing Your Information

We do not sell your data. We may share it with:

  • Service Providers: Payment processors (Stripe), shipping carriers (USPS/FedEx), email tools (Klaviyo).
  • Legal Compliance: If required by law (e.g., court subpoena).
  • Business Transfers: In case of a merger or sale.
  1. Cookies & Tracking Technologies
  • We use cookies to track cart activity, analyze traffic (via Google Analytics), and serve targeted ads (Facebook Pixel).
  • You can disable cookies in your browser settings, but some Site features may not work.
  1. Your Rights (CCPA & Other States)

Under California law (CCPA) and other state privacy laws, you may:

  • Request access to or deletion of your personal data.
  • Opt out of data “sales” (we do not sell data, but this must be stated).
  • Submit requests via privacy@fenwah.com or a designated web form.

Note: We do not knowingly collect data from children under 13 (COPPA-compliant).

  1. Data Retention & Security
  • We retain your data as long as needed for orders, taxes, or legal requirements.
  • Security measures include SSL encryption, PCI-compliant payments, and restricted employee access.
  1. Third-Party Links

Our Site may link to other websites (e.g., Instagram). We are not responsible for their privacy practices.

  1. Changes to This Policy

We may update this policy. Changes will be posted here with a new “Last Updated” date.

  1. Contact Us

For privacy requests or questions:

  • Email: privacy@fenwah.com

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