Return policy
Thank you for shopping at Fenwah. We want you to be completely satisfied with your purchase. If you’re not happy for any reason, we’re here to help.
Returns
You have 7 days from the date of receipt to return an item for a refund or exchange. To be eligible for a return, your item must be:
- Unused and in the same condition as when you received it.
- In its original packaging with tags attached.
- Accompanied by a valid proof of purchase (order number or receipt).
Non-Returnable Items
Certain items cannot be returned, including:
- Personalized or custom-made products.
- Gift cards.
- Downloadable software or digital products.
- Items marked as “final sale.”
Refunds
Please send us an email at support@fenwah.com prior to returning the goods.
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7business days, and a credit will be applied to your original payment method. Shipping costs are non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us at support@fenwah.com with your order details.
Shipping Returns
Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong or defective item). We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos/video evidence. We’ll gladly replace the item or issue a full refund.
How to Initiate a Return
- Email us at support@fenwah.com with your order number and reason for return.
- We’ll provide a return authorization and instructions.
- Ship the item to the address provided.
For any questions, contact us at:
📧 support@fenwah.com
